Airport Operations Agent

hace 5 días


Ciudad de México, Ciudad de México American Airlines A tiempo completo

Job Title: Airport Operations Agent

About the Job:

As an Airport Operations Agent at American Airlines, you will play a vital role in ensuring the smooth operation of our airport facilities. Your primary responsibilities will include providing exceptional customer service to passengers, processing travel documents, and assisting with security screening procedures.

Key Responsibilities:

  • Provide assistance to passengers as requested or required
  • Process reservations, issue tickets, and provide required check-in processes
  • Check baggage and inform passengers of excess baggage charges
  • Ability to lift and carry bags and boxes weighing up to 70 lbs
  • Ability to stand for prolonged periods of time

Requirements:

  • High school diploma
  • Ability to work a variety of shifts according to operational needs
  • Willingness to work weekends and shifts
  • Excellent customer service, communication, and organizational skills
  • Excellent personal grooming established by company standards
  • Proactive team player
  • Ability to work under pressure
  • Ability to read, write, fluently speak, and understand English and Spanish
  • Valid US visa and passport

What We Offer:

  • Travel perks: Reach 365 destinations on more than 6,800 daily flights across our global network
  • Health benefits
  • Additional benefits: Employee Assistance Program and discounts on hotels, cars, cruises, and more

About American Airlines:

At American Airlines, we value diversity and inclusion. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.



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