Cloud Support Technical Solutions Specialist

hace 3 días


Monterrey, Nuevo León, México Oracle A tiempo completo

At Oracle, our Customer Support organization plays a vital role in delivering exceptional post-sales support and solutions to our global customer base.

We are currently seeking a highly skilled Cloud Support Technical Solutions Specialist to join our team.

The ideal candidate will possess an in-depth understanding of multiple Oracle products and platforms, as well as excellent technical and problem-solving skills.

This position requires the ability to work independently, researching and developing solutions to complex customer issues with minimal direction from management.

Career Level - IC3

We offer a competitive salary range of $120,000 - $180,000 per annum, based on experience and location, to support your career growth and success.

Key Responsibilities:

  • Provide technical support and solutions to customers via phone, email, and electronic means
  • Serve as the primary point of contact for customers, facilitating relationships with Support and providing advice to internal Oracle employees
  • Research and develop solutions to complex customer issues, often working independently
  • Collaborate with cross-functional teams to resolve escalated issues and improve overall customer satisfaction

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in technical support or related field
  • In-depth knowledge of multiple Oracle products and platforms
  • Excellent communication and problem-solving skills

Benefits:

  • Competitive salary range of $120,000 - $180,000 per annum
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off


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