Operations Support Analyst
hace 17 horas
The Operations Support Analyst 1 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.
Key Responsibilities:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Qualifications:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Requirements:
- Experiencia en operaciones bancarias de 1 año, preferentemente con conocimientos administrativos en estados de cuenta, validación de documentos y entrega de indicadores
- Familiarización con entrega de reportes, elaboración de procedimientos manejo de controles
- Familiaridad con procesos de validación de información y comparativos de datos
- Trabajo bajo presión, sobre lineas de proceso
Personal Skills:
- Manejo de Personal con experiencia de 1 año
- Mediador, empático, afinidad por controles, organizado, resolutor de problemas, analítico y con liderazgo
- Cumplido en entregas programadas de información y trabajo bajo presión en multitareas
- Gestión en administración de procesos operativos con Dominio de Microsoft Office 365 mínimo al 50%
- Habilidades de comunicación escrita y verbal clara y concisa
- Enfocado al trabajo de establecimiento de metas
- Disponibilidad para trabajar en horarios rolados (matutinos, vespertino y mixto)
Education:
Carrera Concluida; Finanzas, Administración, Contabilidad y/o Afines
La descripción de este puesto proporciona una revisión de alto nível de los tipos de trabajos realizados. Se pueden asignar otras obligaciones laborales según sea necesario.
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