Operations Support Specialist

hace 1 día

Xico, México Citigroup Inc. A tiempo completo
Operations Support Analyst 2 Job Description

The Operations Support Analyst 2 is an intermediate-level position responsible for providing day-to-day operations support services. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

Key Responsibilities:
  • Update help content used by Knowledge Hub end users to service client inquiries, as needed.
  • Execute work assigned, including annual review certification and change requests.
  • Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
  • Conduct needs assessment and update content or develop content-related solutions according to business requirements.
  • Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
  • Monitor work progression ensuring completion of assignments by requested due date.
  • Ensure consistent application of team process controls.
Qualifications:
  • 0-2 years relevant experience.
  • Proficient in Microsoft Office.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
  • Self-motivated and detail-oriented.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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