Commercial Operations Specialist

hace 4 semanas


Xico, México Albo A tiempo completo

About Albo

Albo is a leading fintech company dedicated to providing innovative financial solutions to individuals and small to medium-sized enterprises (SMEs). Our mission is to empower individuals and businesses to achieve financial freedom.

About the Role

We are seeking a highly skilled and motivated Commercial Operations Analyst to join our team. As a Commercial Operations Analyst, you will play a critical role in implementing sales operations initiatives and managing new and existing VIP accounts.

Key Responsibilities

  • Implement sales operations initiatives to drive business growth and improve customer satisfaction.
  • Oversee the implementation of new accounts and ensure seamless onboarding processes.
  • Solve time-sensitive sales pain points to facilitate deal closure and ensure customer satisfaction.
  • Manage existing VIP accounts and assist with new account creations to foster strong customer relationships.
  • Track key performance indicators (KPIs) to measure the impact of sales implementation and provide regular reports to stakeholders.
  • Manage projects related to sales optimization processes derived from onboarding implementation with customers.
  • Develop strong relationships with internal and external stakeholders to ensure successful project execution.
  • Partner closely with the Albo product team to iterate solutions and drive product strategy aligned with strategic partner needs.
  • Develop customer relationships through strategic conversations to understand a prospect's business objectives.
  • Monitor and manage client expectations and perception pre and post-product delivery.
  • Provide comprehensive operational support to the sales organization, including account and opportunity management and support case responses.
  • Become an expert in Albo products and effectively communicate the company's mission, value proposition, and vision to prospects, customers, and partners.

About You

We are looking for a candidate with a business development background focusing on strategic account management and project management knowledge. The ideal candidate will be entrepreneurial, customer-centric, and hands-on, with excellent communication and organizational skills. You will be a results-driven individual who is passionate about driving business growth and improving customer satisfaction.



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