Software Asset Management Specialist
hace 6 días
Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating solutions that matter for people and our planet for generations to come.
About this RoleThis position will be responsible for our global IT asset management program, leveraging our policies, procedures, and activities within our ServiceNow instance and other integrated platforms. The successful candidate will be a subject matter expert in infrastructure, project management methodologies, process improvements, and familiarity with IT asset management, with experience using ServiceNow for executing both hardware and software asset management.
Key Responsibilities- Collaborate with customers to gather business and functional requirements, map existing processes, and assist with process re-design
- Lead various IT asset services projects, including new functionality, technologies, process enhancements, and improvements
- Design, build, maintain, and update process documentation addressing all aspects of usage and ensuring compliance
- Follow up on critical and complex issues/actions
- Complete software entitlement and purchase tasks from business demand
- Assist in purchase requisitions for software and/or hardware
- Assist in ServiceNow idea creation based on requirements gathering
- Work with suppliers that integrate with or support the asset lifecycle
- Bachelor's degree in Computer Information Systems or equivalent work experience
- Efficient Microsoft Office 365 skills (Outlook, PowerPoint, Excel, Word)
- Knowledge of infrastructure and information technology hardware & software
- Ability to develop and document new processes, RACI matrices, and workflows/process maps
- Self-motivated and proactive individual
- Demonstrate an understanding of software license agreements
- Demonstrates an understanding of the IT asset lifecycle
- Demonstrates an understanding of software license entitlements and purchasing
- Possesses knowledge of project management agile methodologies
- Possesses strong process and policy documentation skills
- Possesses experience in ServiceNow ITSM platform
Carrier is an Equal Opportunity/Affirmative Action employer, welcoming differences and celebrating new ideas. We encourage diverse perspectives, preferences, and thoughts because we believe diversity makes us stronger.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.
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