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Technical Quality Manager Early Talent
hace 2 meses
About the Role
A Technical Quality Manager at SAP SE is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As a trusted advisor on-site with the customer, you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services.
Key Responsibilities
- Management of the Customer Engagement
- Establish a trusted relationship with the customer to drive action plans.
- Define the Premium Engagement portfolio & service plan with the customer.
- Identify innovation opportunities leveraging SAP's technology innovation portfolio.
- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business.
- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner.
- Periodically prepare and present reporting.
- Anticipation and Identification of Risks and Top Issues
- Anticipation and identification of functional/technical risks and top issues.
- Drive prevention of risks and resolution of issues according to engagement deliverables.
- Escalation Management for critical situations.
- Engagement Extension and Renewals
- Ensure value recognition and visibility of value delivered at customer.
- Support extensions of the contract and renewal towards contract end date.
Requirements
- Bachelor's degree required in business, engineering, computer science or management information systems.
- Ability to handle ambiguous situations.
- Strong people leadership and people management skills.
- Problem-solving skills and strong work ethic are required.
- Excellent verbal, written and presentation communication skills.
- Fluent English and Spanish (written and oral) are a must.
- Portuguese (written and oral) is a plus.
- Open to travel.
- Work experience is a plus.
About SAP SE
SAP SE is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Our Culture
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Equal Employment Opportunity
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
