Operations Manager

hace 6 días

Boca del Río, México Marriott International A tiempo completo

Job Summary

The Operations Manager is responsible for assisting in the successful execution of all operations in the hotel Operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This role manages staff, strives to continually improve guest and employee satisfaction, and maximizes the financial performance of the department.

Candidate Profile

Education and Experience

High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Core Work Activities

Leading Operations Team

Translate goals to the team, ensuring guest tracking and productivity. Create a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understand employee and guest satisfaction results and develop game plans to address need areas and expand on strengths. Ensure the team has the capabilities to meet expectations. Lead by example, demonstrating self-confidence, energy, and enthusiasm. Assist employees in understanding guests' ever-changing needs and expectations and exceeding them.

Managing Property Operations Function(s)

Follow property-specific second effort and recovery plan. Publish guest satisfaction results in a timely fashion, including guest satisfaction forms, comment cards, and guest letters. Take proactive approaches when dealing with employee concerns. Extend professionalism and courtesy to employees at all times. Communicate and update goals and results with employees. Meet semiannually with staff on a one-to-one basis. Assist and teach the team in scheduling against guest and hours/occupied room goals. Perform hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provide excellent customer service by being readily available and approachable for all guests. Take proactive approaches when dealing with guest concerns. Extend professionalism and courtesy to guests at all times. Respond timely to customer service department requests. Ensure all team members meet or exceed hospitality requirements.

Managing Profitability

Assist in performing required annual Quality audit with GM and RD. Ensure a viable key control program is in place. Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interview and assist in making hiring decisions. Receive hiring recommendations from team supervisors. Ensure orientations for new team members are thorough and completed in a timely fashion. Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Operations Manager

    hace 1 día

    Boca del Río, México Marriott International A tiempo completo

    Job SummaryThe Operations Manager is responsible for assisting in the successful execution of all operations in the hotel Operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This role involves managing staff, improving guest and employee satisfaction,...

  • Operations Manager

    hace 3 semanas

    Boca del Río, México Marriott International A tiempo completo

    Job SummaryThe Operations Manager is responsible for overseeing the successful execution of all operations in the hotel's Operations departments. This includes Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The ideal candidate will have a strong background in hospitality and be...

  • Operations Manager

    hace 4 semanas

    Boca del Río, México Marriott International A tiempo completo

    Job Summary:The Operations Manager is responsible for assisting in the successful execution of all operations in the hotel's Operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This role manages staff and strives to continually improve guest and...

  • Operations Supervisor

    hace 5 días

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Operations Supervisor Job DescriptionThe Operations Supervisor is a key role within our organization, responsible for providing leadership and direction to a team of employees in the delivery of operations support services. This position plays a critical role in ensuring the seamless delivery of operations support services in alignment with our operations...

  • Operations Support Supervisor

    hace 3 días

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Operations Support Supervisor is a mid-level management role tasked with delivering comprehensive leadership and guidance to a team dedicated to providing operational support services in collaboration with the Operations - Core division. The primary aim of this position is to guarantee the efficient provision of operational support services in...

  • Operations Support Supervisor

    hace 3 días

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Operations Support Supervisor is a mid-level management role tasked with delivering comprehensive leadership and guidance to a team dedicated to providing operational support services in conjunction with the Operations - Core division. The primary aim of this position is to guarantee the effective provision of operational support services in accordance...

  • Operations Support Supervisor

    hace 3 días

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Operations Support Supervisor is a mid-level management role responsible for delivering comprehensive leadership and guidance to a team of professionals, aimed at providing operational support services in collaboration with the Operations - Core team. The primary goal of this position is to ensure the efficient delivery of operational support services...

  • Operations Support Team Leader

    hace 3 días

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Senior Operations Supervisor is a pivotal management role tasked with delivering comprehensive leadership and guidance to a dedicated team of employees, ensuring the provision of operational support services in collaboration with the Operations - Core team. The primary aim of this position is to guarantee the efficient delivery of operational support...

  • Operations Support Team Leader

    hace 3 días

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Senior Operations Supervisor is a pivotal management role responsible for offering comprehensive leadership and guidance to a dedicated team of employees aimed at delivering operational support services in collaboration with the Operations - Core team. The primary goal of this position is to guarantee the efficient provision of operational support...

  • Warehouse Operations Manager

    hace 4 semanas

    San Juan del Río, Querétaro de Arteaga, México Robert Bosch Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Warehouse Operations Manager to join our team at Robert Bosch Group. As a key member of our logistics and supply chain team, you will be responsible for leading and managing warehouse operations to ensure efficient and effective material flows.Key ResponsibilitiesProcess Improvement: Analyze and optimize warehouse...

  • Operations Manager

    hace 2 semanas

    San Juan del Río, Qro., México Morgan Advanced Materials A tiempo completo

    Overview: **Morgan Advanced Materials** is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit...

  • Industrial Operations Manager

    hace 4 semanas

    San Juan del Río, Querétaro de Arteaga, México Robert Bosch Group A tiempo completo

    About the RoleWe are seeking a highly skilled Industrial Operations Manager to join our team at Robert Bosch Group. As a key member of our engineering team, you will be responsible for coordinating and authorizing changes in existing and future production lines.Key ResponsibilitiesProcess Optimization: Utilize time studies, ergonomic studies, and other...

  • Industrial Operations Manager

    hace 3 semanas

    San Juan del Río, Querétaro de Arteaga, México Robert Bosch Group A tiempo completo

    **Job Summary**We are seeking a highly skilled Industrial Operations Manager to join our team at Robert Bosch Group. As a key member of our engineering team, you will be responsible for coordinating and authorizing changes in existing and future production lines.**Key Responsibilities:**Coordinate and authorize changes in existing and future production lines...

  • Payroll Operations Manager

    hace 3 semanas

    San Juan del Río, Querétaro de Arteaga, México Morgan Advanced Materials A tiempo completo

    About the RoleMorgan Advanced Materials is a global organization with a rich history and a commitment to innovation. As a Payroll Operations Manager, you will play a critical role in ensuring the smooth operation of our Mexico payroll department, catering to over 1,200 employees.Key ResponsibilitiesOversee the day-to-day operations of the Mexico payroll...

  • Restaurant Operations Manager

    hace 3 semanas

    Playa del Carmen, Quintana Roo, México Hyatt Hotels Corporation A tiempo completo

    Restaurant Manager Job DescriptionAbout the Role:Hyatt Hotels Corporation is seeking a skilled Restaurant Manager to lead our food service operations. As a key member of our team, you will be responsible for ensuring the efficient running of the department, meeting employee, guest, and owner expectations, and driving financial success.Key...

  • Packing Operations Manager

    hace 4 semanas

    San Luis Río Colorado, Sonora, México Gowanco A tiempo completo

    About GowancoGowanco is a leading agricultural solutions company that specializes in developing, marketing, and processing agricultural inputs such as crop protection products, seeds, and fertilizers.Job SummaryWe are seeking a highly experienced and skilled Packing General Manager to lead our packing operations and ensure the highest quality products are...

  • Ops Sup Supervisor

    hace 4 meses

    Boca del Río, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • F&B Operations Manager

    hace 3 semanas

    Playa del Carmen, Quintana Roo, México Accor Hotels A tiempo completo

    About Accor HotelsWe are a global leader in the hospitality industry, welcoming individuals from diverse backgrounds and offering a wide range of job opportunities that match our employees' personalities. Our company culture emphasizes growth, learning, and purpose, allowing our team members to explore their full potential and contribute to the development...

  • Maintenance Operations Manager

    hace 3 semanas

    San Juan del Río, Querétaro de Arteaga, México Kerry Group plc A tiempo completo

    About Kerry Group plcKerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition.About the RoleAs a Maintenance Leader, you will oversee equipment execution and management in the plant, identify process...

  • Maintenance Operations Manager

    hace 3 semanas

    San Juan del Río, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is a global leader in the food, beverage, and pharmaceutical industries, partnering with customers to create healthier, tastier, and more sustainable products consumed by billions worldwide. Our vision is to be our customers' most valued partner, driving a world of sustainable nutrition.About the RoleAs a Maintenance Leader at Kerry, you...