North America Chargeback Operations Specialist

hace 4 semanas

Xico, México Alcon A tiempo completo
Job Title: North America Chargeback Analyst

At Alcon, we are seeking a highly skilled North America Chargeback Analyst to join our team. As a key member of our Business Process Administration (BPA) team, you will be responsible for the comprehensive management of chargeback claims, including research, processing, and resolution.

Key Responsibilities:

  • Manage chargebacks, deductions, and customer contracts to ensure compliance with organizational policies, legal requirements, and customer needs.
  • Conduct thorough analyses and investigations of rebate inquiries to provide accurate information on rebates and deductions.
  • Ensure pricing structures comply with internal policies and that contracts undergo a rigorous review process before implementation.
  • Identify areas for improvement to streamline operational procedures, increase accuracy and efficiency.
  • Prepare detailed reports on financial performance for management, providing insights into profitability and compliance.
  • Analyze account activities to evaluate compliance with contractual terms and suggest corrective measures where necessary.
  • Develop and implement policies and procedures to improve the efficiency, accuracy, and compliance of chargeback operations.
  • Prepare accounting reports for internal and external audiences, ensuring compliance with financial transaction recording standards.
  • Collaborate with IT specialists to maximize the utility of revenue management systems, including the development and execution of system testing protocols.
  • Support Finance, Customer Operations, and Sales teams by crafting and analyzing reports related to deductions management and chargeback operations, improving decision-making processes.

Requirements:

  • Bachelor's degree in Finance, Accounting, Economics, or a related field required.
  • 2 - 3 years of applicable experience.
  • The ability to fluently read, write, understand, and communicate in English.
  • Demonstrated experience in managing chargeback processes, contract administration, and financial analysis.
  • Strong analytical skills with a keen eye for detail and the ability to identify and resolve discrepancies.
  • Proven ability to negotiate and manage contracts efficiently, with an understanding of legal and regulatory requirements.
  • Excellent communication and interpersonal skills, capable of working collaboratively across departments.
  • Proficiency in financial software and systems, preferably in revenue management systems like VISTEX, with a system testing and enhancement capacity.
  • Commitment to maintaining the highest standards of compliance and integrity in all financial transactions and contract management activities.

What You'll Bring to Alcon:

  • A passion for financial analysis and operations.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively across departments.
  • Proficiency in financial software and systems.

How You Can Thrive at Alcon:

  • Opportunity to join a growing, early-stage organization built within a mature, stable global company.
  • Friendly working environment and a diverse and highly motivated team.
  • Individual career development plan and possible career growth within a newly created account.
  • Truly international environment and daily interactions with colleagues and stakeholders from all over the world.
  • Attractive benefits & compensation package.
  • Flexible hours and remote work possibilities (min 3 days per week office-based).

Equal Opportunity Employer:

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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