Retail Service Agent
hace 1 mes
FedEx is seeking a highly skilled and customer-focused Retail Service Agent to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring timely and accurate processing of shipments, and maintaining a safe and efficient work environment.
Key Responsibilities:- Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Process shipments accurately and efficiently, ensuring compliance with FedEx policies and procedures.
- Manage cash and other valuables, maintaining a high level of accuracy and attention to detail.
- Collaborate with colleagues to achieve sales objectives, develop frequent customers, and optimize branch profitability.
- Perform a variety of administrative and clerical duties, including data entry, filing, and computer literacy.
- High School degree or equivalent.
- Proficiency in English.
- Two (2) years of experience in customer service, with a focus on sales.
- Knowledge of cash and other values management.
- Previous experience in a FedEx SCS Warehouse, with a good understanding of the operation and key customer requirements.
- Ability to lift 75 lbs/34 kg and maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment.
- Accuracy and attention to detail.
- Planning and organizing skills.
- Interpersonal and problem-solving skills.
- Ability to determine and coordinate sequences of tasks for self and others.
- Good interpretation skills, with experience of translating customer-specific instructions into actual requirements.
- Good skills in using technology, including scanners, printers, and intranet.
- Good general office skills, including typing, filing, and computer literacy.
- Good communication and human relations skills.
- Clean and articulate speaking voice.
- Clean cut and neat appearance.
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