Retail Service Agent

hace 1 mes


Tijuana, Baja California, México FedEx A tiempo completo
Job Title: Retail Service Agent

FedEx is seeking a highly skilled and customer-focused Retail Service Agent to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring timely and accurate processing of shipments, and maintaining a safe and efficient work environment.

Key Responsibilities:
  • Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process shipments accurately and efficiently, ensuring compliance with FedEx policies and procedures.
  • Manage cash and other valuables, maintaining a high level of accuracy and attention to detail.
  • Collaborate with colleagues to achieve sales objectives, develop frequent customers, and optimize branch profitability.
  • Perform a variety of administrative and clerical duties, including data entry, filing, and computer literacy.
Requirements:
  • High School degree or equivalent.
  • Proficiency in English.
  • Two (2) years of experience in customer service, with a focus on sales.
  • Knowledge of cash and other values management.
  • Previous experience in a FedEx SCS Warehouse, with a good understanding of the operation and key customer requirements.
Skills:
  • Ability to lift 75 lbs/34 kg and maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment.
  • Accuracy and attention to detail.
  • Planning and organizing skills.
  • Interpersonal and problem-solving skills.
  • Ability to determine and coordinate sequences of tasks for self and others.
  • Good interpretation skills, with experience of translating customer-specific instructions into actual requirements.
  • Good skills in using technology, including scanners, printers, and intranet.
  • Good general office skills, including typing, filing, and computer literacy.
  • Good communication and human relations skills.
  • Clean and articulate speaking voice.
  • Clean cut and neat appearance.

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