Customer Service Agent
hace 2 semanas
**About Tres R Company:**
We are a leading company in the online media industry, looking for highly motivated and enthusiastic individuals to join our team as Customer Service Agents.
**Job Summary:**
We are seeking full-time Customer Service Agents to work in our Tijuana location. As a Customer Service Agent, you will be responsible for providing exceptional customer service, resolving customer inquiries, and documenting caller information.
**Key Responsibilities:**
- Provide excellent customer service through phone, email, or chat
- Answer customer questions, clarify information, and provide solutions
- Document caller information and resolve customer issues efficiently
- Work collaboratively with the team to achieve common goals
- Maintain a positive attitude and adapt to changing situations
**Requirements:**
- Basic education level (Secondary School Diploma or equivalent)
- Practitioner experience preferred
- Intermediate to advanced English language skills (written and spoken)
- Ability to work in a fast-paced environment and multitask effectively
- Strong communication and problem-solving skills
- Availability to work 40 hours per week (5 days a week) with rotating shifts
**Benefits Package:**
- Competitive weekly salary: **$44,411 USD**
- Paid training and bonus opportunities
- Accessible location with public transportation options
- Legally-mandated benefits and vacation time
- Savings fund and voluntary savings plan
- Health services institution (IMSS) and federal housing credit program (INFONAVIT/FONACOT)
- Employee discounts for tuition with local universities and participating businesses
- Rewards and recognition program and opportunities for growth within the company
**Location:**
Tijuana, Baja California, Mexico (urban area)
**Shift Options:**
Lunes to Viernes (Monday to Friday): 6:00 am to 3:00 pm, 7:00 am to 4:00 pm, 8:00 am to 5:00 pm, 9:00 am to 6:00 pm, 10:00 am to 7:00 pm, 11:00 am to 8:00 pm
Sábado (Saturday): 8:15 am to 6:15 pm (with Thursday and Sunday off)
Martes, Miércoles y Jueves (Tuesday, Wednesday, and Thursday): 8:30 am to 5:00 pm; Sábado (Saturday): 8:00 am to 12:00 pm (Sunday off)
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