ArcelorMittal Customer Service Coordinator
hace 9 horas
About Us:
ArcelorMittal is a leading global steel producer with a strong presence in the Americas. We are committed to delivering high-quality products and exceptional customer service.
Job Summary:
We are seeking an experienced Customer Service Coordinator to join our team in Mexico. This is a key role that requires strong communication and organizational skills, as well as a passion for delivering excellent customer service.
Key Responsibilities:
• Analyze purchase orders from customers for entry into SAP.
• Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction.
• Work closely with the technical rep to ensure technical specs of orders are entered accurately with the producing mill.
• Responsible for inquiry creation for new items as instructed by the technical rep.
• Follow orders through to delivery at U.S. and/or Canadian ports for customer pick-up of ordered material. Send regular status updates and order confirmations to customers.
• Follow and track production delays and make sure customer priorities are considered and corrective actions are implemented.
• Coordinate shipping with the logistics team, the mills, and at Antwerp to ensure timely delivery and customer satisfaction.
• Gather and forward proper shipping documentation to the logistics team for vessel entries within the U.S. and Canada.
• Responsible for ensuring that customers receive invoices for shipments no more than 5 days after vessel arrives.
• When applicable (for indexed contracts), update order prices prior to shipment in agreement with Sales Manager instructions.
• Enter and complete technical and commercial claims as instructed by management and the technical rep.
• Support the technical rep, CSR Manager and the Sales Manager with the S232 exclusion program.
• Other duties and projects as assigned.
Requirements:
• Bachelor's degree
• Minimum 3+ years customer service experience preferred
• SAP or ERP system experience
• Steel industry experience a plus
• Proficient in Microsoft Office software, especially Excel
• Strong ability to multitask and meet deadlines while still servicing the customers effectively
• Ability to work independently
• Good written and verbal communication skills
What We Offer:
• Competitive salary: $45,000 - $60,000 per year, depending on experience.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
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