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Front Office Representative

hace 2 meses

Ciudad de México, Ciudad de México Kerzner International Resorts A tiempo completo

About the Role

We are seeking a highly skilled and experienced Front Office Representative to join our team at Kerzner International Resorts. As a Front Office Representative, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.

Key Responsibilities

  • Develop and maintain a thorough knowledge of our resort's amenities, services, and policies to provide accurate information to guests.
  • Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary documentation is completed accurately.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
  • Contribute to the development and implementation of initiatives to improve guest satisfaction and loyalty.

About You

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. You will have a minimum of 1 year of experience in a guest services role and a strong understanding of concierge operations. You will be fluent in English and possess a Bachelor's degree in Tourism or Administration.

What We Offer

As a Front Office Representative with Kerzner International Resorts, you will have the opportunity to work in a dynamic and fast-paced environment with a team of passionate and dedicated professionals. You will be part of a company that is committed to delivering exceptional guest experiences and exceeding expectations. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.