IT Support Specialist
hace 2 meses
Job Summary
Spin Master Ltd is seeking a highly skilled IT Support Specialist to join our team. As a Field Support Technician, you will provide technical support to end-users through on-site and remote assistance, as well as at trade shows when required.
Key Responsibilities
- Hardware and Software Support: Install, maintain, and troubleshoot hardware and software systems, including servers, desktops, laptops, printers, scanners, and mobile devices.
- Technical Support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote, and at trade shows as required.
- Network Support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
- Issue Diagnosis and Resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.
- User Training and Support: Conduct training sessions for end-users on various applications and systems. Respond to user inquiries, providing guidance and troubleshooting assistance in a professional manner.
- Documentation and Reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.
- Collaboration with IT Team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives.
- Staying Up-to-Date with Technology Trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services.
Requirements
- Bilingual in Spanish and English
- Experience in IT Field Support or Similar Role
- Relevant Industry Certifications
- Proven Experience in Installing, Configuring, and Troubleshooting Hardware and Software Systems
- Familiarity with Virtualization Technologies
- Strong Knowledge of IT Best Practices and Security Principles
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