IT Support Specialist

hace 6 días


Ciudad de México, Ciudad de México Media A tiempo completo

ENG

We are seeking a proactive IT Support Specialist to join our team in Mexico. As a key member of our IT department, you will be responsible for providing technical support and assistance to our Monks and machines.

About the Role

We are looking for a hands-on individual who is ready to hustle and provide equal parts assistance and problem-solving to keep our Monks and Machines operating smoothly.

Key Responsibilities

  • System Installation & Configuration: Install and configure all computer hardware, software, networking systems, and printers at our CDMX office; repair and replace equipment as necessary.
  • First-Line Support: Handle incoming issues and requests from our MX Monks, providing troubleshooting support and efficiently setting up new colleagues.
  • User Management: Manage user accounts and oversee the printer network to ensure seamless operations.
  • Security Compliance: Monitor, manage, and report on all security processes and policies related to health and security, ensuring compliance at all times.

Required Experience

  • Customer Service Background: 1+ years of experience in customer service (IT-related experience is a plus).
  • Technical Proficiency: Knowledge of Windows, Mac, and Linux operating systems.
  • Language Skills: Intermediate English (B1/B2) is desirable.

Additional Information

This is a 100% in-person role, so punctuality and time management are essential for success.


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