AWS Support Engineering Team Manager

hace 2 días

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Support Engineering Operations Manager to join our team at Amazon Web Services Mexico S. de R.L. de C.V. This is a unique opportunity to lead a team of operations engineers and drive operational excellence across our site and globally.

Key Responsibilities
  • Define and Execute Business Priorities: Develop strategic goals for the team, plan and document key projects and initiatives, and track progress against goals to ensure the team remains focused and unblocked.
  • Team and Performance Development: Manage team performance and careers, mentor team members to maintain a well-rounded and world-class organization.
  • Operational Excellence: Uphold and drive operational excellence across the site and globally, identifying and owning local and global initiatives to optimize our customer-focused operational teams.
  • Recruiting and Hiring: Attract and hire top talent to join our team.
  • Customer Advocacy: Be the voice of the customer, working with internal AWS resources to ensure customer SLAs are met, and raise internal awareness of customer-impacting issues.
About the Team

Our Support Engineering team resolves complex technical issues for our customers, ranging from general guidance to deep dives on AWS services. We develop our own tools and interact heavily with our peers to deliver exceptional customer experiences.

About Amazon Web Services

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer
  • Diverse Experiences: We value diverse experiences and encourage candidates from all backgrounds to apply.
  • Work-Life Balance: We strive for flexibility and work-life harmony, ensuring our employees can achieve success without sacrificing their personal lives.
  • Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion, empowering us to be proud of our differences.
  • Mentorship and Career Growth: We offer endless knowledge-sharing, mentorship, and career-advancing resources to help our employees develop into better-rounded professionals.
Basic Qualifications
  • Bachelor's Degree: In Engineering, Computer Science, or a related field.
  • 7+ Years of Experience: Managing engineering teams.
  • Technical Background: Working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.).
  • Communication Skills: Effective communication in English, within technical and business settings.
Preferred Qualifications
  • MBA: In an engineering or IT-related discipline.
  • Technical Experience: In AWS services.
  • Customer Escalations: Experience handling large enterprise technical customer escalations.
  • Systems Administration: Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python.

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