Technical Support Specialist
hace 6 días
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Altair Engineering. As a key member of our customer success team, you will play a critical role in delivering exceptional support to our clients and driving business success in a complex enterprise application environment.
Key Responsibilities- Provide timely and effective technical support to customers, prospects, and partners via various communication channels.
- Collaborate with cross-functional teams, including engineering, product management, and field teams, to identify and resolve technical issues.
- Drive customer success by working closely with clients to build and deploy state-of-the-art application deployments using software from the Altair portfolio.
- Manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries.
- Support Altair teams in various scenarios, leveraging your experience and application insight.
- Mainframe experience, especially with SAS applications stack, is highly desirable.
- Analytics or IT management background is essential.
- Experience in using and administering data science tools (e.g., RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL, etc.) is required.
- Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud-based and on-premise.
- Knowledge of standard tools for system administration in Windows and Linux environments.
- Strong communication skills and commitment to work with clients via ticket systems, phone calls, and web meetings.
- Interest in software development and basic knowledge of scripting and programming languages like SAS, Python, and Java.
- English language fluency; another language (German, Spanish, French) is not essential but is a plus.
- Competitive salary.
- Flexible work hours.
- 75% vacation time.
- 1-month Christmas bonus.
- 12 days of vacation.
- SGMM.
- Life insurance.
- Dental insurance.
- Saving fund.
- Pantry voucher.
- Work-life balance.
- Employee stock purchase program.
- Equal employee opportunity.
Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC), and artificial intelligence (AI). We enable organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customers' toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.
We are an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
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