Support Engineering Manager, Audible

hace 1 semana


Ciudad de México, Ciudad de México Amazon A tiempo completo

Audible, a leading audio storytelling company, is seeking a seasoned Support Engineering Manager to join its team. As a key member of our technology organization, you will play a critical role in ensuring the smooth operation of our platform, which connects millions of listeners with a vast library of stories.

About the Role

This is a unique opportunity to drive the future of our technology, mentor future leaders, and inspire innovation. As a Support Engineering Manager, you will be responsible for:

  • Leading a team of technical experts to deliver visionary products and programs that meet the needs of our customers.
  • Developing and implementing solutions that anticipate and mitigate obstacles, ensuring the reliability and scalability of our platform.
  • Collaborating with cross-functional teams, including development and QA, to identify and address technical issues.
  • Defining and implementing automation opportunities to improve operational efficiency.
  • Conducting root cause analysis and error correction to prevent recurring issues.
  • Managing on-call support coverage, escalation, and critical issue management.

About Audible

Audible is a subsidiary of Amazon, and we are committed to delivering exceptional customer experiences through our innovative audio storytelling platform. Our Hub+Home hybrid workplace model offers employees the flexibility to work from our offices or remotely, depending on their preferences.

We are open to hiring candidates to work from our offices in Mexico City, DIF, MEX. If you are a motivated and experienced professional with a passion for operational excellence, security compliance, and distributed systems' resiliency, we encourage you to apply.

Requirements

  • Expertise in operational excellence, security compliance, and distributed systems' resiliency.
  • Knowledge of professional software engineering practices and best practices for the full software development life cycle.
  • Experience managing on-call support coverage, escalation, and critical issue management.
  • Experience in contributing to the definition and implementation of automation opportunities within an operations environment.
  • Strong analytical problem-solving and troubleshooting skills.
  • Ability to drive effective teamwork, collaboration, and commitment.


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