Technical Support Associate

hace 4 semanas


Monterrey, Nuevo León, México Celekta A tiempo completo

The Technical Support Associate will be responsible for delivering exceptional customer service by providing timely and effective technical support to customers. This role requires strong problem-solving skills, analytical mindset, and excellent communication skills to ensure successful resolution of customer inquiries.

Key Responsibilities:

  • Provide technical assistance to customers via telephone, email, or in-person.
  • Document and track customer issues using a ticketing system.
  • Explain technical details to customers in simple terms.
  • Participate in continuous improvement projects to enhance customer experience.
  • Maintain up-to-date knowledge of company products and services.

Requirements:

  • 3+ years of technical support experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and analytical mindset.
  • Ability to work in a fast-paced environment.

Benefits:

  • Christmas bonus: 30 days.
  • Savings Fund: 13% (with a cap of $3,752.00).
  • Vacation: 12 days the first year (according to the vacation table of the LFT).
  • Vacation Bonus: 50%.
  • Food voucher card: 10% of your monthly salary (with a legal cap of $3,112.00).
  • Life Insurance 24 months of nominal salary in case of natural death, accidental death or total and permanent disability.
  • Major Medical Expense Insurance For the employee and direct family: spouse and children.


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