Global Deployment Specialist
hace 3 días
The Senior Associate Engagement Manager is responsible for managing full lifecycle deployments utilizing the Workday Deployment Methodology.
This role requires a professional with expertise to resolve issues in creative and effective ways, partnering with and supporting Engagement Managers and Project Directors throughout the project timeline to bring a customer successfully live on the Workday platform.
Key Responsibilities- Become proficient in Workday's Implementation Methodology.
- Assist Engagement Managers with implementing simultaneous projects.
- Ensure timely delivery of tasks within the budget outlined in the Statement of Work.
- Identify opportunities to extend assistance provided to Engagement Managers.
- Promptly deliver tasks for Engagement Managers and Consultant resources working on their implementations.
- Lead low to medium complexity deployments as an Engagement Manager.
- Perform Timesheet review and approvals, and compliance verification.
- Maintain RAIDQ Log, create and manage Support Cases.
- Propose and support implementing changes aimed at optimization and automation in Smart Sheets.
- Continuously improve efficiency in delivering the Engagement Support service across the organization.
- Up to 1 year of experience in project management with HCM, Payroll, Financial, or Student implementations in medium enterprises, large enterprises, higher education, and/or state and local governments.
- Up to 1 year of experience implementing Workday, Oracle, SAP, PeopleSoft, or similar applications.
- 2+ years of experience working on software implementations in any capacity.
- SaaS/ERP Experience highly desired.
- Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.
- Experience coordinating smaller streams of work/delivery of projects.
- Excellent organizational and time management skills.
- Aptitude for learning new management methodologies, technologies, and technical skills quickly.
- Passion for delivering exceptional customer service and quality.
- Ability to juggle multiple projects and initiatives simultaneously.
- Ability to work in diverse, fast-paced environments and effectively collaborate across teams.
- Team player who can communicate effectively with all project team members.
- Excellent spoken and written English; other languages beneficial as well.
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