Senior Insights Strategist, Market Research
hace 6 días
The Customer & Partner Insights team at Zillow Research & Insights (ZRI) is seeking a Senior Insights Strategist to drive research and product strategy to craft phenomenal B2C customer and B2B partner experiences.
Key Responsibilities:- Define short-term and long-term research roadmaps aligned with customer problems and business priorities, identifying and prioritizing research needs throughout a cycle.
- Collaborate with marketing, design, product, data science, and other teams to prioritize and coordinate related work, synthesizing data from all sources across ZRI to create a comprehensive view of the marketplace, customers, and business partners.
- Advocate for customer and partner needs throughout the product design and development process, and ensure they align with business initiatives.
- Effectively communicate findings and insights in a way that drives stakeholders' decisions.
- Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.
- 6 years of experience as an Insights Manager, Insights Strategist, Market Researcher, or similar role.
- Expertise in quantitative and qualitative research to understand customer needs and address business or marketing objectives.
- Higher emphasis on quantitative background.
- Excellent data and analytical skills.
- Ability to analyze data and translate into concrete insights which can be easily understood and applied by the entire organization.
- Demonstrated ability to synthesize results from multiple sources to build a richer, more complete perspective of the issue or opportunity, and related implications.
- A great storyteller who finds powerful ways to communicate insights and develop empathy among internal partners, engage senior leaders in research, and influence them to take action.
- Experience working successfully with diverse, cross-functional product teams to guide strategic decisions.
- Experience collaborating with other research/analytics disciplines (UX and behavioral science researchers, data scientists, population scientists, etc) especially for sophisticated/multi-modal studies.
- PhD and/or B2B research experience preferred.
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.
The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging.
We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
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