Campaign Operations Specialist

hace 2 semanas


Xico, México Hsbc A tiempo completo

Campaign Operations Specialist

We are seeking an experienced professional to join our team in the role of Campaign Operations Specialist.

Key Responsibilities:

• Understand, maintain, and improve Customer Relationship Management (CRM) workflows and system processes.
• Oversee the production of Digital Messaging documentation in line with committed timescales and methodology, securing Approval from stakeholders as required.
• Conduct thorough Quality Control (QC) of deliverables, following departmental Quality Control (QC) procedures as laid down by the business line.

Requirements:

• Strong organisational skills, capable of managing multiple projects & stakeholders at the same time by handling the intake and prioritization to support Digital Messaging activity across a portfolio of projects/initiatives.
• Extensive knowledge of digital communications channels.
• Manage technical aspects of key marketing systems (marketing automation) used to generate, distribute, and report on leads.

Experience:

• Graduates with at least 1 year of experience on Campaign Execution or Digital Channels Operation.
• Strong knowledge of marketing tools, preferably with Adobe Experience Manager, Salesforce Marketing Cloud and Pega Marketing. Knowledge of terminology such as Campaign manager & Decision engine.

At Hsbc, we offer:

• A greater number of days off to enjoy special occasions, take care of family, or grieve the loss of a loved one.
• A paid leave package at the forefront in Mexico, demonstrating our commitment to well-being, balance, and care.



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