IT Help Desk Specialist

hace 6 días

Guadalajara, Jalisco, México The Launch Box A tiempo completo

**_Technical Support_**

The Launch Box is seeking a skilled IT Help Desk Specialist to provide technical assistance and support to our clients. This role involves serving as the first point of contact for clients seeking technical assistance and resolving their issues in a timely and efficient manner.

**_Responsibilities:_**

- Provide prompt and courteous support to clients experiencing technical issues with hardware, software, or network systems.

- Diagnose and troubleshoot technical issues, including hardware and software problems, network connectivity issues, and system errors.

- Escalate complex technical issues to the appropriate level of support personnel for resolution.

- Document all client interactions, including issue details, troubleshooting steps, and resolution outcomes, in our ticketing system.

- Follow up with clients to ensure that technical issues have been resolved to their satisfaction.

- Collaborate with other members of the support team to share knowledge and best practices for resolving technical issues.

- Stay up-to-date on the latest technologies and industry trends to provide the highest level of service to our clients.

**_Requirements:_**

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience of at least 1 year working in a technical support or service desk role.

- Strong technical skills, including proficiency with Microsoft Office Suite, Windows operating systems, and basic networking concepts.

- Foundational knowledge on Troubleshooting, ITIL, Six Sigma.

- Familiarity with Ticketing tools.

- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.

- Strong problem-solving skills and the ability to think creatively to resolve technical issues.

- Ability to work well under pressure in a fast-paced environment and prioritize multiple tasks effectively.

- IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) a plus.

**_Why The Launch Box?_**

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

Access to private medical insurance through Axa

Life insurance policy via Sura Seguros

30-day Christmas bonus and a monthly technology stipend

Contribution of 8% of the employee's salary to a savings fund

Vacations according to federal law

Flexible time off policy that allows you to manage your schedule and rest and recharge when you need to

Family-friendly benefits, including 16 weeks off for Maternity leave, 8 weeks off for non-birthing parent leave, and employer-paid short-term and long-term disability.

Support on individual development through certifications, continued learning, conferences, and more.

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. The Launch Box is an Equal Opportunity Employer.

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