Help Desk Coordinator 2

hace 3 semanas


Guadalajara, Jalisco, México Sanmina A tiempo completo

Job Title: Help Desk Coordinator 2

About the Role:

We are seeking a highly skilled Help Desk Coordinator 2 to join our team at Sanmina. As a Help Desk Coordinator 2, you will be responsible for delivering technical customer support to our clients, answering phone calls, chats, and emails in both English and Spanish.

Key Responsibilities:

  • Deliver technical customer support, analyzing the content of calls or emails to determine if an incident needs to be logged in a database and dispatching it to the corresponding support group.
  • Account Administration for different tools.

Requirements:

  • Bachelor's degree in Computer Information Systems, Engineering, Technician, Computer Applications, or equivalent.
  • Experience in call center or customer service environments.
  • Account Administration experience is a plus.
  • Strong troubleshooting skills, basic knowledge of printers, PC hardware, and software.
  • Excellent communication skills.
  • English 80% (spoken and written).

Preferred Skills:

  • Experience in delivering Level I support services such as password resets, system access administration.
  • Problem troubleshooting and resolution, troubleshooting email browsers, etc.
  • Exposure to Oracle database a plus.


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