Help Desk Coordinator 2
hace 3 semanas
Job Title: Help Desk Coordinator 2
About the Role:
We are seeking a highly skilled Help Desk Coordinator 2 to join our team at Sanmina. As a Help Desk Coordinator 2, you will be responsible for delivering technical customer support to our clients, answering phone calls, chats, and emails in both English and Spanish.
Key Responsibilities:
- Deliver technical customer support, analyzing the content of calls or emails to determine if an incident needs to be logged in a database and dispatching it to the corresponding support group.
- Account Administration for different tools.
Requirements:
- Bachelor's degree in Computer Information Systems, Engineering, Technician, Computer Applications, or equivalent.
- Experience in call center or customer service environments.
- Account Administration experience is a plus.
- Strong troubleshooting skills, basic knowledge of printers, PC hardware, and software.
- Excellent communication skills.
- English 80% (spoken and written).
Preferred Skills:
- Experience in delivering Level I support services such as password resets, system access administration.
- Problem troubleshooting and resolution, troubleshooting email browsers, etc.
- Exposure to Oracle database a plus.
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