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Primary Tech Support Specialist
hace 2 meses
Job Summary:
Imile Delivery is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities:
1. Client Integration: Collaborate with clients to ensure seamless integration of our systems and services.
2. Vendor Integration: Work closely with vendors to integrate their systems and services with ours.
3. System Issues: Provide technical support to internal teams and clients to resolve system issues and bugs.
4. Process Definition: Identify and document non-standard processes and work with the team to define standard procedures.
5. Knowledge Sharing: Share knowledge and best practices with the technical team to improve overall system performance.
6. Improvement: Continuously identify areas for improvement and work with the team to implement changes.
Requirements:
1. Education: Bachelor's degree or higher in a relevant field.
2. Language: English is the primary language used in the workplace.
3. Skills: Strong communication and problem-solving skills, with a strong sense of responsibility and logical thinking.
4. Technical Skills: Knowledge of API integration, Postman, JMeter, SoapUI, SQL, and database management systems such as MySQL, Oracle, and SQLSERVER.
5. Industry Experience: Experience working in the express and logistics industries, with knowledge of ERP, TMS, and WMS systems.
6. Document Writing: Strong document writing skills to effectively communicate technical information to both technical and non-technical audiences.
