Strategic Process Lead
hace 7 días
Wipro Technologies is seeking an experienced Strategic Process Lead to drive process excellence initiatives and drive improvement projects. The ideal candidate will have a strong background in process improvement methodologies such as Six Sigma, Lean, and Kaizen.
Job DescriptionThe Strategic Process Lead will be responsible for supporting process excellence initiatives, driving benchmarking and best practices deployment across accounts, understanding potential customer dissatisfaction drivers, and proactively mitigating any CSAT/PCSAT risks. They will work closely with customers and operations leadership teams to identify improvement opportunities and drive them to closure.
Key Responsibilities:- Drive process improvement projects using Six Sigma, Lean, and Kaizen methodologies
- Benchmark and deploy best practices across accounts
- Understand customer dissatisfaction drivers and mitigate CSAT/PCSAT risks
- Work with customers and operations leadership teams to identify improvement opportunities
- Drive standardization practices on the floor and ensure compliance with internal and client-defined processes
- Maintain compliance with Internal Common Minimum standards (CMS), ISO 9001, etc.
To be successful in this role, you will need to have a degree in any field and a professional qualification such as Six Sigma Black Belt, Lean Certified, or Trained. Strong communication and interpersonal skills are essential, as well as the ability to work collaboratively with cross-functional teams.
About UsWipro Technologies is a leading global information technology, consulting, and business process services company.
SalaryWe offer a competitive salary range of $120,000 - $150,000 per year, depending on experience.
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