Hyatt Reservations Agents

hace 2 semanas


San Miguel de Cozumel, México AMSTAR OPERACIONES DMC MX A tiempo completo

At HYATT we are looking for your talent as

Reservation Agents

Your main functions will be:
• Utilize elevated sales techniques to drive revenue production and create bookings by assuming the sale, overcoming objections, and upselling.
• Educate guests on product offerings. Process and review all customer requests accurately and efficiently.
• Field E-mails from other departments and 3rd party vendors looking for assistance with creating reservations.
• Must be able to adhere to AAA Diamond call standard requirements on all calls and pass any test calls for properties to maintain status.
• Able to utilize effective listening skills to create a personalized experience for the guest.
• Manage, coordinate and verify existing rates according to different strategies and channels.
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Your profile:
• Bachelor's degree in tourism, administration or similar.
• Experience as a customer service agent or reservations.
• English skills (written and verbal) required.
• Organized, service attitude, Excellent communications skills.
• Good handling of Microsoft Office packages.

Apply here with your updated CV

.

-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
2 años de experiencia
Idiomas: Inglés
Conocimientos: Gestión de ventas, Servicio al cliente
Licencias de conducir: D
Palabras clave: empresarial, corporativo


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