Customer Success Specialist

hace 5 días


Cancún, México GESTION CARIBE A tiempo completo

Estamos en busca de un/a **Customer Success Specialist** apasionado por la tecnología y el servicio al cliente para sumarse a nuestro equipo en **Cancún**.

**¿Qué harás?**
Serás el enlace clave entre nuestros clientes hoteleros y nuestra plataforma SaaS. Tu objetivo será asegurar que cada cliente saque el máximo provecho de nuestras soluciones tecnológicas.

**Responsabilidades principales**:
Acompañamiento postventa a hoteles.
Configuración y seguimiento de conectividad (OTAs, Channel Manager, CRS).
Atención a incidencias, consultas y tickets.
Capacitación a usuarios en el uso de la plataforma.
Coordinación con equipos internos (soporte, desarrollo, comercial).

**Lugar de trabajo**: Cancún (presencial)
**Horario**: Lunes a viernes 8:00 a 17:30 hrs | Sábados medio día
**Sueldo**: $20,000 brutos mensuales + prestaciones de ley

**Perfil que buscamos**:
Experiência en atención a clientes o soporte técnico.
Conocimiento en plataformas SaaS, CRM o sistemas hoteleros (ideal).
Habilidades analíticas, enfoque consultivo y buena comunicación.
Inglés intermedio y gusto por la tecnología.
Proactividad y orientación a resultados.

**¿Qué ofrecemos?**
Estabilidad y crecimiento profesional
Capacitación continua
Un entorno tecnológico e innovador
Participación en proyectos internacionales del sector hotelero

¿Listo para transformar la experiência digital de los hoteles?
**Postúlate enviando tu CV a**: 9993375242

Tipo de puesto: Tiempo completo

Sueldo: A partir de $18,000.00 al mes

Tipo de jornada:

- Incluye fines de semana
- Lunes a viernes
- Turno de 8 horas

Lugar de trabajo: Empleo presencial



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