Bilingual New Accounts Specialist

hace 6 días

Ciudad de México, Ciudad de México American Express A tiempo completo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a detail-oriented and analytical Operations Representative to join our team. The ideal candidate will be responsible for supporting back-office functions, processing and resolving various operational cases, and ensuring timely and accurate fulfillment of requests. This role plays a critical part in maintaining seamless operational flow and supporting frontline teams by ensuring the back-end processes are executed efficiently and in compliance with company policies.

Key Responsibilities:

  • Process, investigate, and resolve a wide variety of operational cases, ensuring accuracy, completeness, and timeliness.

  • Coordinate and execute back-end fulfillment activities related to customer or internal requests (e.g., order processing, data entry, system updates, documentation handling).

  • Monitor and analyze operational data to identify trends, errors, or process gaps; provide regular insights to management.

  • Identify opportunities to streamline or improve back-office workflows and contribute to ongoing process optimization initiatives.

  • Liaise with customer service, Compliance and other lines of business to resolve complex cases or issues efficiently.

  • Ensure all activities comply with internal standards, operational guidelines, and relevant regulatory requirements.

  • Maintain accurate records of all cases, transactions, and interactions in internal systems or databases.

Qualifications:

  • Bachelor's degree in Business, Operations, Economics, or a related field (or equivalent work experience).

  • Proficient in English

  • 1–3 years of experience in a back-office, operations, or case-handling role.

  • Strong analytical and problem-solving skills.

  • Excellent attention to detail and organizational abilities.

  • Proficient in Microsoft Office Suite (especially Excel) and comfortable working with internal tools / systems.

  • Ability to work independently.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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