Process Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Process Specialist at Kyndryl, you will enhance operational efficiency and help drive business transformation for our customers. You'll execute daily process transactions with rigor, then step back to diagnose bottlenecks, implement best practices, and scale improvements across teams. You combine strong operational discipline with curiosity and a data‑driven approach to continually raise the bar on quality, speed, and compliance.

• Lead end‑to‑end process improvement initiatives to streamline operations and reduce cycle time.

• Analyze workflows, surface bottlenecks, and recommend automation opportunities that deliver measurable impact.

• Execute daily process transactions accurately and on time while monitoring adherence to controls and compliance requirements.

• Develop, document, and maintain standard operating procedures and process maps; ensure audit‑ready records.

• Partner with cross‑functional teams (operations, delivery, compliance, finance, IT) to implement changes and drive adoption.

• Track KPIs/SLAs and produce post‑implementation reports that quantify performance gains and lessons learned.

• Champion best practices and ensure alignment to Kyndryl standards, policies, and controls.

At Kyndryl, you'll have the runway to grow—vertically and horizontally. As you deliver measurable process improvements, you can expand into roles across delivery excellence, automation, and transformation programs. You'll collaborate with diverse global teams, gain broad industry exposure, and have opportunities to take on high‑visibility initiatives that shape how we run our business. Depending on project needs, periodic travel may be available.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others. 

Required Technical and Professional Experience

• 3–5 years in IT systems, process optimization, business operations, or related roles.

• Minimum 3 years working with asset management and/or configuration management processes.

• Proven track record leading successful process improvement projects in enterprise environments.

• Hands‑on experience with automation or digital transformation initiatives.

• Deep knowledge of Business Process Management (BPM) methodologies and tools.

• Advanced proficiency in Microsoft Excel; strong skills in Microsoft Visio for process mapping and analysis.

• Strong analytical, quantitative, and root‑cause analysis skills with a data‑driven mindset.

• Excellent communication and stakeholder management skills for cross‑functional teamwork.

• Fluent English (written and spoken).

Preferred Technical and Professional Experience
 

• Experience interpreting and operationalizing compliance controls in regulated environments.

• Familiarity with configuration/asset repositories and CMDB practices.

• Exposure to automation platforms or scripting used to accelerate process execution.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job—it's an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.