Process Reengineering Analyst

Process Reengineering Analyst

The Process Reengineering Analyst assumes a critical role in independently analyzing, optimizing, and redesigning core business processes to drive significant improvements in efficiency, effectiveness, and overall organizational performance. This position requires a highly analytical and technically proficient individual who can independently identify opportunities for automation, lead the streamlining of complex workflows, and implement robust data-driven solutions. The successful candidate will possess a strong foundation in advanced data analysis methodologies, sophisticated visualization techniques, and established process improvement frameworks. They will demonstrate proven proficiency in relevant software development and technologies, including full-stack web development concepts, and will lead process transformation efforts, mentor junior analysts, and contribute significantly to a culture of continuous improvement.

Key Responsibilities:

• Advanced Process Analysis and Documentation:

  • Lead and conduct in-depth analyses of existing business processes, applying advanced techniques such as value stream mapping, process mining, and root cause analysis to identify systemic bottlenecks, inefficiencies, critical pain points, and areas ripe for strategic improvement.
  • Drive the development of comprehensive process maps, detailed workflows, and sophisticated data models to accurately visualize current-state complexities and articulate optimal future-state processes.
  • Facilitate and lead process redesign workshops with cross-functional teams, ensuring alignment and buy-in on proposed solutions.

• Data Analysis and Insight Generation:

  • Lead the gathering and analysis of complex data from diverse sources, including enterprise transactional systems, data warehouses, and spreadsheets, utilizing advanced SQL, Python/R scripting for data manipulation, and various data analysis tools.
  • Interpret complex datasets to identify actionable insights that directly inform process redesign decisions, optimization opportunities, and strategic business recommendations.
  • Present analytical findings and recommendations clearly and concisely to stakeholders, including senior management.

• Process Design and Implementation Leadership:

  • Lead the design and implementation of significant process improvements, leveraging automation through advanced scripting, software development, and integration techniques.
  • Oversee efforts to streamline and standardize workflows, ensuring solutions are scalable, maintainable, and aligned with business objectives.
  • Collaborate closely with technical teams for the successful deployment and integration of automated solutions.

• Performance Monitoring and Reporting:

  • Develop, implement, and maintain advanced interactive dashboards and comprehensive reports using tools like Tableau, Power BI, or similar platforms, to effectively track key performance indicators (KPIs) and monitor process performance.
  • Proactively identify trends, anomalies, and areas for further optimization through continuous monitoring and analysis.

• Process Repository and Knowledge Management:

  • Actively contribute to, and often lead, the development and maintenance of a centralized process repository and knowledge base.
  • Document best practices, establish standard operating procedures (SOPs), and lead process improvement initiatives to foster knowledge sharing and continuous learning across the organization.

• Industry Best Practices and Innovation:

  • Continuously research and evaluate industry best practices, emerging technologies, and innovative approaches in process reengineering, intelligent automation, and data analytics.
  • Propose and pilot new tools and methodologies to support advanced process optimization efforts.

• Development of Web-Based Process Automation Tools:

  • Lead the development, enhancement, and maintenance of web-based applications and tools designed to automate and streamline critical business processes.
  • Utilize and guide others in front-end technologies such as Angular, React, , JavaScript, HTML, and CSS for creating intuitive user interfaces.
  • Apply expertise in back-end technologies like , Python frameworks, and web services (RESTful APIs) for robust system integration and data persistence.
  • Ensure solutions adhere to secure authentication and authorization best practices.

Qualifications:

• Experience:

  • 6-10 years of progressive experience in process improvement, business analysis, or a closely related field, with at least 2-3 years in a lead or specialist capacity demonstrating independent project leadership.

• Technical Proficiency:

  • Strong proficiency in advanced data analysis, statistical methods, and visualization tools, including expert-level command of SQL (especially PostgreSQL) and proven experience with business intelligence platforms like Tableau or Power BI.
  • Proven expertise in back-end development using , C#, or similar languages, including proficiency in Web Services development (REST/SOAP APIs), API integration, and data persistence with various database technologies.
  • Strong experience with front-end web development technologies, including Angular, , React (or similar modern frameworks), HTML, CSS, and JavaScript/TypeScript.
  • Demonstrated proficiency in scripting languages like Python or JavaScript for automation tasks.
  • Experience with version control systems (e.g., Git) and an understanding of collaborative software development workflows.
  • Familiarity with secure coding practices and API documentation standards.

• Leadership & Soft Skills:

  • Demonstrated ability to independently lead and drive process improvement initiatives and guide project teams.
  • Highly developed analytical and problem-solving skills, with a proven ability to apply critical thinking to complex business challenges.
  • Excellent communication, interpersonal, and presentation skills, with the ability to articulate technical concepts and business impacts clearly to diverse audiences.
  • Proven ability to work effectively as part of a collaborative team, demonstrating initiative, mentorship capabilities for junior analysts, and a commitment to continuous learning and independent problem-solving.
  • Expertise in process mapping and modeling concepts, with practical experience using tools such as Visio, Aris, or similar BPM software.

• Education:

  • Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related quantitative field is required.
  • Relevant professional certifications (e.g., Lean Six Sigma Green Belt, PMP, CBAP) are highly advantageous.

- Inglés intermedio alto

- SQL

- JavaScript

- Visual Basic

- C#

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Execution & Administration

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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