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Job Description
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds.Key Responsibilities
• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Works on Claim Packets when phone lines low
• Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction
• High School Diploma or GED (Preferred)
• 0-2 years experience (Preferred)
• This job does not have supervisory duties.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at
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