Customer Service Representative
hace 2 semanas
Why you'll love this role:
In this role, you will have the opportunity to interact with callers, provide excellent customer assistance and meet the client expectations by providing requested information and/or a solution to the callers inquiry.
Essential duties include the following:
- Resolves inbound calls regarding routine financial questions, inquiries and/or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud.
- Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
- Adheres to schedule, ensuring promptly logged into the system and available for calls.
- Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.
- Handles most complex calls with minimal assistance. Helps in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
- Performs other duties/campaigns assigned by management.
Serious candidates will possess the minimum qualifications:
- High School Diploma or equivalency.
- Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred.
- Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
- Strong written and verbal communication skills.
- Able to remain professional and courteous in all interactions with SWBC clients and staff.
- Able to effectively multi-task.
- Able to operate a computer and basic office equipment.
- Able to type 40 WPM accurately.
- Able to operate a 10-key calculator by touch.
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.
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