Customer Service Supervisor

hace 4 días

Monterrey, Nuevo León, México SWBC Mexico A tiempo completo

SWBC is seeking a talented individual to supervise the staff and activities involved with all aspects of customer service support protection in loan portfolios to financial institutions, insurance agents and borrowers/members; handles staffing and personnel issues; and verifies and updates all Service Center Employee work and break schedules, documents tardiness, and maintains attendance records.

Why You'll Love This Role
In this role, you'll be helping the people you lead achieve more, and you will be contributing to a company culture that works.

Essential Duties Include The Following

  • Supervises the staff and activities involved in providing efficient and effective customer service support in administering collateral protection insurance coverage to include work schedule maintenance; interviews for open positions; coaches, counsels and disciplines; processes time cards, and resolves personnel related issues.
  • Oversees and monitors inbound and outbound service calls regarding collateral protection insurance coverage questions, inquiries and/or problems for all levels of complexity to ensure quality standards, compliance with policies and procedures, and timely feedback.
  • Establishes and maintains effective communication with financial institutions to ensure customer expectations are being meet.
  • Monitors and enforces quality expectations by reviewing, coaching and counseling representatives on their phone call scoring sheets.
  • Assists in the development of training programs to meet ongoing customer service initiatives by identifying and coordinating training need.
  • Monitors and oversees the timely execution of various department activities to include team fax queues, group email accounts, and maintenance workload queues to ensure effective customer service support.

Serious Candidates Will Possess The Minimum Qualifications

  • Bachelor's Degree in Business, Management, Communications, Marketing, related field or equivalent experience.
  • At least two to three (2 – 3) years high-level call center, telemarketing, customer service or other related experience in an insurance or banking environment.
  • Supervisory experience preferred.
  • Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
  • Working knowledge of personal computers to include MS Word, Excel, PowerPoint, Internet, and AS400.
  • Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
  • Able to type at least 30 WPM accurately and know 10-key by touch.
  • May sit for long periods of time.

Additional Information
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.

  • Customer Service Supervisor

    hace 2 semanas

    Monterrey, Nuevo León, México SWBC A tiempo completo

    SWBC is seeking a talented individual to supervise the staff and activities involved with all aspects of customer service support protection in loan portfolios to financial institutions, insurance agents and borrowers/members; handles staffing and personnel issues; and verifies and updates all Service Center Employee work and break schedules, documents...

  • Customer Service Analyst

    hace 6 días

    Monterrey, Nuevo León, México GM Financial IO A tiempo completo

    The Customer Service Analyst supports the processes and activities that impact directly the Customer Experience during their credit life cycle. This position will focus mainly on managing customer payments in excess, performing deep analysis of accounts, processing customer inquiries requested by tickets in LAO Service Center and identifying opportunities in...

  • Customer Service Analyst

    hace 3 días

    Monterrey, Nuevo León, México GM Financial A tiempo completo

    DescriptionThe Customer Service Analyst supports the processes and activities that impact directly the Customer Experience during their credit life cycle. This position will focus mainly on managing customer payments in excess, performing deep analysis of accounts, processing customer inquiries requested by tickets in LAO Service Center and identifying...

  • Customer Service Representative

    hace 7 días

    Monterrey, Nuevo León, México ResultsCX A tiempo completo

    Customer Service Representative Onsite in MonterreyPaid Training, Competitive Salary, Medical Law Benefits, and Endless Career Growth OpportunitiesInterview Today Immediate Start Dates AvailableAre you ready to reward yourself with a stable, fun, and challenging career in Customer Service? At ResultsCX , we will invest in you and your career journey. You can...

  • Customer Service Representative

    hace 19 horas

    Monterrey, Nuevo León, México Centris A tiempo completo

    Company DescriptionCentris Information Services is a leading provider of bilingual (English & Spanish) contact center services, offering comprehensive, high-quality customer engagement solutions. Headquartered in Longview, Texas, with major operations in Monterrey, Querétaro, and Aguascalientes, Mexico, Centris supports clients with advanced omnichannel...

  • Customer Service Representative

    hace 1 semana

    Monterrey, Nuevo León, México Trivelta A tiempo completo

    Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.The Customer Service...

  • Customer Service Leader – Logistics

    hace 2 semanas

    Monterrey, Nuevo León, México HQ Platinum A tiempo completo

    Job Summary In Monterrey, NLCustomer Service Leader – Logistics & Transportation Monterrey, Nuevo León | Full-timeLogistics company with operations across Canada, the United States, and Mexico, with active operations in Mexico, is seeking aCustomer Service Leaderto coordinate and lead the Customer Service team within thelogistics and...

  • Supervisor Service Delivery

    hace 3 días

    Monterrey, Nuevo León, México C.H. Robinson A tiempo completo

    C.H. Robinson is looking for a Supervisor Service Delivery in Monterrey In this role, you'll lead a high-performing team to ensure timely service delivery, manage escalations, and maintain security protocols. Your attention to detail, sense of urgency, and ability to guide diverse teams will drive operational excellence and customer satisfaction. Apply now...

  • Customer Service Rep

    hace 1 semana

    Monterrey, Nuevo León, México SWBC A tiempo completo

    Additional Job Description SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.Why you'll love this role:This role is an excellent opportunity to...

  • Customer Service Manager – Logistics Services

    hace 4 días

    Monterrey, Nuevo León, México HQ Platinum A tiempo completo

    Position Summary:The Customer Service Manager is responsible for leading and managing the day-to-day operations of the Customer Service team at JST Logistics.Main Responsibilities:Oversee communication between team members, account managers, and customer contacts.Ensure customer satisfaction through regular meetings and participation in business...