Enablement Project Manager

hace 7 días

Zapopan, Jalisco, México Oracle A tiempo completo

Responsibilities:

  • Build and manage integrated project plans, budgets, and timelines; manage risks, dependencies, and executive communications for the Enablement Team
  • Create implementation and adoption plans for approved tools that support enablement and Customer Success (e.g., collaboration/knowledge platforms, analytics/BI, CRM extensions, LMS/LXP, virtual classroom/labs, AI-enabled features).
  • Identify and prioritize AI/automation use cases across enablement and Customer Success 
  • Map role-based use cases, user journeys, and change impacts; coordinate configuration and access/SSO with IT and tool owners.
  • Lead pilots, UAT, cutover, and hypercare; establish champions/super-user networks and deliver role-based training, job aids, and office hours.
  • Track activation, usage, proficiency, and impact; iterate via an adoption backlog.
  • Conduct discovery and current-state mapping with program owners and SMEs; translate goals into requirements, user stories, and acceptance criteria.
  • Define target-state workflows, SOPs, and handoffs across Enablement, Customer Success, and Operations; maintain admin/runbooks.
  • Establish KPIs and dashboards for program effectiveness and tool adoption (e.g., attendance/completion, proficiency, time-to-productivity, content quality, NPS/CSAT, operational efficiency).
  • Run feedback loops and retrospectives; drive data-informed enhancements to programs and tools.

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