Reservations Sales Specialist,

hace 1 semana

Ciudad de México, Ciudad de México IHG A tiempo completo
Description

Location: Mexico (Remote; must have permission to work in Mexico)
Trabajo 100% remoto en la República Mexicana

Role Purpose:
Join our dynamic team as a Reservations Specialist, where you will provide exceptional travel advice and solutions. As a key point of contact for our customers, you will embody the IHG brand experience, taking pride in every interaction to educate guests about our offerings. You will have the autonomy to make creative decisions that cater to the unique travel needs of our guests, driving revenue and fostering customer loyalty. If you are passionate about learning and growing in a fast-paced environment, we want to hear from you

Key Responsibilities:

  • Deliver industry-leading reservation solutions in both Spanish and English for all customer inquiries.
  • Champion our brand values by demonstrating knowledge, passion, and pride in our services.
  • Embrace the global and cultural diversity of our guests and business needs.
  • Consistently meet or exceed performance expectations in revenue, conversion, quality, and guest satisfaction.
  • Build rapport with guests through active listening and a warm, conversational approach.
  • Inspire loyalty through personalized and efficient service tailored to guest needs.
  • Proactively find creative solutions to challenges and take accountability for results.
  • Manage time effectively, adhering to schedules and compliance requirements.
  • Navigate multiple web-based systems to enhance the guest experience.
  • Actively participate in company initiatives, training, and events.
  • Take ownership of your personal development while aligning with team and company goals.
  • Embrace change and support colleagues through transitions.
  • Seek opportunities to improve individual and team performance.

Key Skills & Experience:

  • Education: High school diploma required; a college degree in Tourism or a related field is preferred.
  • Experience: Previous call center experience in a sales capacity or other call handling experience is preferred. Hotel/travel experience is a plus.

Technical Skills:

  • Bilingual communication skills (Spanish and English) – listening, written, and verbal. An English test and interview questions will be part of the selection process. Intermediate to advanced English skills are required for the job.
  • Strong customer service and sales skills, balancing sales with service.
  • Social intelligence, including empathy and cultural sensitivity.
  • Strong web-based navigation skills and the ability to embrace technological changes.
  • Efficient and accurate data capture and basic troubleshooting skills.
  • Effective use of online communication tools and systems.

Schedule Flexibility:

This position requires schedule flexibility, as operations may require working on weekends or national holidays. Normal working hours will be a 9-hour schedule (including a 1-hour lunch break) within the reservations center service window (5 AM to 12 AM midnight), with 2 days off per week.

Physical Requirements:

The majority of work is performed in a remote environment (work from home).

Trabajo 100% remoto en la República Mexicana

  • Security Sales Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Akamai A tiempo completo

    DescriptionWould you like to work in a dynamic sales-growth role?Do you love breaking into new accounts and adding new logos to the customer list?Join our Security Sales TeamWe work with world leading companies in every major industry to make the internet fast and secure. We build relationships and insights to maximize product value through the full scope of...

  • Full Time Representative, Reservations Sales

    hace 2 días

    Ciudad de México, Ciudad de México Fly A tiempo completo

    Location: Tamayo 100 Res Office (MTY-RESC)   Cities: Monterrey - MexicoRequisition ID: 82736 Must be in possession of valid documentation to live and work in MEXICO at the time of applying to this position. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll...

  • Sales And Customer Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Nysonian Inc. A tiempo completo

    Company DescriptionNysonian Inc. builds the next generation of global lifestyle brands, creating experiences that redefine travel, fitness, and living. With standout brands such as NOBL Travel for modern luggage, FLO Pilates for accessible Pilates practices, and REDGE Fit for at-home strength training, Nysonian is reshaping industries. Supported by a...

  • Inside Sales Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México UL Solutions A tiempo completo

    Job DescriptionUL Solutions is seeking a highly driven and results-oriented Senior Sales Process Specialist to lead the optimization of sales processes within the Energy & Industrial Automation industry. This strategic role focuses on enhancing sales efficiency, aligning operations with global business goals, and driving the adoption of digital tools and...

  • Sales Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México DOW A tiempo completo

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers...

  • Clinical Sales Specialist

    hace 5 días

    Ciudad de México, Ciudad de México Ambu A tiempo completo

    Clinical Sales Specialist (Cystoscopy), MexicoAre you looking to make a difference in your career and become part of an innovative, global medical device company? Ambu is a global industry leader in single-use endoscopy with the soul of a startup. Our dedicated and passionate team members are driven by our mission to save lives and improve patient care...

  • Sales Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Dow A tiempo completo

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...

  • Sales Trainer

    hace 1 semana

    Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Sales Trainer

    hace 7 días

    Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Senior Sales Process Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México UL Solutions A tiempo completo

    DescriptionUL Solutions is seeking a highly driven and results-oriented Senior Sales Process Specialist to lead the optimization of sales processes within the Energy & Industrial Automation industry. This strategic role focuses on enhancing sales efficiency, aligning operations with global business goals, and driving the adoption of digital tools and...