Remote Maintenance Dispatcher

We're not just looking for anyone - around here, we move fast, communicate clearly, and make stuff happen. Sound like your kind of environment?

Are you:

• Someone who takes ownership of your work and doesn't rest until the job is done right?
• Naturally organized, with a system for everything and a drive to keep things running smoothly?
• Someone who thrives under pressure-staying calm, focused, and solutions-oriented even when things get hectic?
• Confident leading people, giving direct feedback, and holding others accountable?
• Able to coach technicians, address performance issues, and ensure standards are met every day?

At GC Realty & Development, we believe in accountability, proactive problem-solving, and exceptional service. We're seeking a Maintenance Dispatcher who is also a strong people-leader - someone who thrives in a fast-paced environment and can drive technician performance while keeping operations running smoothly. If you're highly organized, tech-savvy, and results-driven, this could be your perfect fit.

What We Offer

• Base Pay: Starting at $10 USD per hour, with up to 20% additional monthly compensation based on performance
• Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.
• Remote flexibility: Work from the comfort of your home while being part of a collaborative, high-performing team.
• Strong company culture: We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together.
• 10 days of accrued PTO in the first year
• 6 US holidays plus your birthday off

Role Overview

As a Maintenance Dispatcher, your primary responsibility is to lead and manage a team of maintenance technicians. You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high-quality work on time.

You will also coordinate daily maintenance operations-assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents, and internal teams aligned.

Key Responsibilities

Leadership & Accountability

• Set daily expectations for technician start times, routes, documentation, and communication.

• Provide real-time coaching and feedback to improve technician performance.

• Address missed appointments, delays, incomplete notes/photos, or communication issues immediately.

• Document performance concerns and partner with leadership when corrective action is needed.

Dispatching & Operations

• Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
• Monitor technician progress, update job statuses, and communicate changes across teams in real time through AppFolio, Podio, and internal channels.
• Communicate proactively with residents to confirm appointments, share updates, and manage expectations.
• Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
• Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
• Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.

Required Qualifications

• 5+ years of experience in dispatching, scheduling, field service coordination, or maintenance operations.
• Proven ability to manage and dispatch 3-5 technicians simultaneously while holding them accountable and minimizing downtime or overlap.
• At least 3 years (5 preferred) of direct people management experience in a performance-driven role, including coaching, holding standards, and documenting corrective action.
• Strong understanding of maintenance operations, repair timeframes, material/labor considerations, and technician skill alignment.
• Advanced English communication skills, both written and verbal.
• Reliable high-speed internet connection Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.

Preferred Qualifications

• Familiarity with AppFolio, ServiceTitan, Podio, or other work order/field service management systems.
• Experience coordinating high-volume work orders while balancing technician availability, resident needs, and operational priorities.
• Prior experience in property management or facilities maintenance.
• Demonstrated ability to identify operational bottlenecks and suggest or implement process improvements.
• Strong analytical skills and comfort working with KPIs, performance dashboards, and productivity metrics.
• Experience communicating with residents, clients, or customers in a service-oriented role.

If you're a proactive leader who thrives in fast-paced environments and isn't afraid to hold a team accountable, we want to meet you. Apply today and show us why you'd be a strong fit for this role.

Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.