Managed Services Engineer

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here

This is a 100% remote opportunity.

About your new role:

The Managed Services Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers. You will play a key part in managing and troubleshooting SDWAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

Key Responsibilities:

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

What you'll need for success:

• High School Diploma or GED Equivalent
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
• CCNA and CCNP certification is highly desirable
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (e.g., Fortinet).
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
• Experience with COS/QOS and network design principles.
• Familiarity with SOC 2 compliance and processes.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we're committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.