Empleos actuales relacionados con Customer Success Manager CDMX - Ciudad de México, Ciudad de México - Uber
-
Customer Success Manager
hace 2 días
Ciudad de México, Ciudad de México Engine CX A tiempo completoBuscamos a nuestro próximo Customer Success Manager en Go VirtualEnGo Virtual, parte del ecosistemaEngine CX, impulsamos experiencias digitales que conectan personas, tecnología y resultados.Buscamos a unCustomer Success Managercon mentalidadhunter, fuerte enfoque comercial y pasión por construir relaciones que generen valor. Tu propósito:Ser el aliado...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Vee A tiempo completoFull-Time | RemoteVee is hiring a high-energy Customer Success Manager to guide nonprofits through their first 30–60 days on our AI platform. You'll own the most important stage of the customer lifecycle: onboarding, activation, and early success.ResponsibilitiesLead onboarding and ensure AI teams, integrations, and social channels are set up...
-
Manager Customer Success
hace 2 semanas
Ciudad de México, Ciudad de México Mastercard A tiempo completoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México Uber A tiempo completoAbout the RoleAs a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth.You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
-
Customer Success Manager
hace 2 días
Ciudad de México, Ciudad de México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México INDESEEL. A tiempo completoBuscamos un Customer Success Specialist con sólida experiencia en atención y soporte al cliente. La persona ideal contará con 3 a 4 años de experiencia en roles relacionados con Customer Success, Customer Experience o Atención a Clientes, y será responsable de asegurar una experiencia positiva, eficiente y consistente para los usuarios.Este rol será...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
Customer Success Manager CDMX
hace 2 semanas
About The Role
As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth.
You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand their needs, help them achieve their goals, and maximize the value they get from our offerings. Your role is pivotal in building long-term relationships with customers and ultimately ensuring their success with our solutions.
What The Candidate Will Need / Bonus Points
- What the Candidate Will Do
- Ensure follow-up on action plans to improve operational metrics, while analyzing and identifying growth opportunities-not only within the commercial strategy but also across merchant operations.
- Customer Support and Advocacy: Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and report feedback on internal product launches to the relevant teams.
- Reporting and Feedback: Provide regular reports on customer health. Offer feedback on product improvements based on customer needs and pain points.
- Relationship Management: Build and maintain strong relationships with key customer stakeholders. Support the Account Manager (AM) in following up on operational, integration, and account support opportunities, taking the lead on each project.
- Driving Product Adoption: Work with customers to understand their business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals.
- Customer Retention & Expansion: Regularly share an assessment of the merchant's adoption gaps and monitor overall operational health.
- Customer Location Growth: Identify onboarding opportunities and collaborate with Merchant to activate all serviceable locations.
- Basic Qualifications
- Bachelor's degree in a business-related field such as Administration, Marketing, International Business, Ind. Engineering or similar.
- At least 5+ years of relevant commercial and operational experience.
- Good negotiation skills and strong stakeholder management. You will meet and work on a shared goal with key partners and account managers.
- Excellent written and verbal communication skills.
- Growth-focused mindset - knowing how to meticulously unpack the key levers for growing a business through keen analysis and experimentation.
- Ability to take initiative in a constantly-changing work environment and a willingness to adopt a generalist mindset.
- English proficiency required.
- Preferred Qualifications
- Relationship Building & Client Management: Ability to build trust, understand client needs, maintain long-term relationships, and proactively identify opportunities or risks.
- Strategic & Analytical Thinking: Skill in interpreting data, identifying trends, and translating insights into recommendations that drive business outcomes.
- Communication & Cross-Functional Collaboration: Clear, persuasive communication-both written and verbal-and the ability to work effectively with internal teams (sales, product, marketing, operations) to deliver on client goals.
