Customer Support Representative

hace 1 semana

Mexico City remote Owner A tiempo completo
 About  Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side, just like the big chains.
 Our vision We're starting by helping independent restaurants succeed online.
But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we'll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Read our Series C memo here →

 Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an website.
More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
 Our team Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We'll be scaling even faster in 2026 to keep pace with our customer growth.
 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.
Why we are looking for you As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.
We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.
This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills. Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.
This is a remote role and you can be located anywhere in Mexico.
This is a full-time role with shifts that vary, ranging from 7am–4pm or 11am–8pm PST. We require open weekend availability and the flexibility to work both morning and evening shifts. The impact you will have
  • Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
  • Maintain a customer satisfaction level over 90%
  • Use Salesforce to log all activities and interactions with our customers
  • Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers
Minimum requirements
  • Customer-facing support experience, preferably at a software company.
  • Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
  • A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
  • Experiencing working in a fast-paced environment.
  • Experience with a telephony system such as Talkdesk or RingDNA
  • Past experience with restaurants is a huge plus
Pay and benefits
  • The estimated yearly compensation for this role is the local equivalent to $20,000 USD.
  • Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks
Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or "spam" and do not respond.

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