IT Help Desk

hace 3 días

Mexicali BC, México Equivity A tiempo completo

Summary of the role

If you hate inefficiency, thrive on solving tough problems fast, and want your work to directly support first responders in their most critical moments, this role is for you. We're building a secure communications app that keeps public safety agencies connected when it matters most — and we need someone relentless, focused, and ready to push limits.

You'll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly.

This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same

What You'll Do

  • Customer Success & Support
  • Respond to user inquiries in a friendly, professional manner.
  • Maintain and update user accounts, user database, contracts, and service agreements.
  • Provide basic IT support to users (e.g., account access, general troubleshooting).
  • Help manage documentation and guides for customers.
  • Operations & Administration
  • Assist with basic financial tasks.
  • Organize digital records and maintain business documents.
  • Help keep our day-to-day operations running smoothly across different areas of the business.
  • Play a key role in different projects with high impact to our growing company.

Who You Are

  • Organized, dependable, and good at managing multiple tasks.
  • Tech-comfortable: You pick up new software and tools quickly.
  • Great communicator, both in writing and in conversation.
  • Enjoy working independently, but love collaborating with a team.
  • Detail-oriented and like keeping things neat, clear, and moving forward.

Skills & Requirements

  • Bachelor's degree in Business, IT, or a related field preferred.
  • Professional English proficiency (written and spoken).
  • Experience with Google Workspace, Microsoft Office, and CRM/project management tools.
  • Ability to maintain confidentiality and handle sensitive information professionally.
  • Basic IT troubleshooting knowledge

What We Offer

  • Salary: Competitive (MXN $22,000–$25,000/month).
  • Schedule: Monday–Friday, 6 AM–3 PM Pacific Time.
  • Ticket answering: Saturday-Sunday, each ticket will be paid at a 30-minute hourly rate.
  • Opportunities for professional development.
  • Paid online English courses.
  • Enjoyment of proportional vacation days

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