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Dealer Support Representative

hace 3 semanas


Tijuana BC, México -b804-43d4-94a5-daeceddb6aa7 A tiempo completo
y detalle de las actividades

The Dealer Service Representative supports the Domestic Sales Operations team and helps drive sales growth across multiple channels, including Pilates/Yoga Studios, Dancewear Retailers, Specialty Retail, Spas, Resorts, Health Clubs, Sporting Goods, Department Stores, and E-Commerce. This role assists the Regional Sales Manager (RSM) with dealer account support, sales activity, order management, reporting, and coordination across the sales organization. The ideal candidate is self-directed, detail-oriented, and comfortable in a fast-paced, deadline-driven environment with shifting priorities.

Sales Support

  • Support RSMs and sales reps in meeting sales goals
  • Manage inbound/outbound calls, upselling, and account support
  • Provide merchandising guidance and count-and-fill assistance
  • Communicate with dealers to monitor sell-through and drive bookings
  • Assist customers with assortments using sales data
  • Prospect and open new dealer accounts
  • Maintain CRM records (HubSpot)
  • Prepare samples, reports, and presentation tools
  • Provide coverage for RSMs, reps, and DSRs
  • Occasional travel for trade shows or key meetings

Wholesale Account & Order Management

  • Enter and update orders in SAP ByDesign, NuOrder, and EDI
  • Manage orders from creation through delivery
  • Verify pricing, terms, discounts, and accuracy
  • Monitor open orders and update RSMs/Reps and customers
  • Ensure orders ship on time
  • Review open orders and resolve issues proactively
  • Process return authorizations
  • Respond to wholesale inquiries

Reporting

  • Identify sales opportunities using available data
  • Track progress toward shipping and revenue targets
  • Provide clear, user-friendly reports
  • Share ATS reports and resolve inventory issues
  • Deliver accurate market and consumer insights
  • Support additional projects as needed

Experiencia y requisitos

Requirements

  • Strong self-leadership; able to work with minimal supervision
  • Highly motivated, energetic, and responsive to urgent issues
  • Excellent verbal and written communication
  • Strong time management; meets deadlines
  • Flexible and able to adapt to shifting priorities
  • Strong customer service and rapport-building skills
  • Team-oriented, collaborative, and supportive
  • Strong problem-solving and critical-thinking abilities
  • Highly organized with strong attention to detail
  • Able to manage multiple projects at once

Minimum Qualifications

  • 3+ years of sales experience in apparel or a related industry
  • Experience with outbound calling, upselling, and account management
  • Ability to analyze sales reports and identify opportunities
  • High school diploma required; Bachelor's in Business, Finance, or related field preferred
  • Knowledge of barre, pilates, yoga, or general fitness
  • Proficient in Outlook, Word, Excel, Teams, and PowerPoint
  • Experience with SAP Business ByDesign (strong plus)
  • Experience with HubSpot, NuOrder B2B, or other CRM systems (bonus)
  • Excellent written and verbal English
  • Strong customer service mindset

Occasional travel to the U.S. (Vista, CA); valid Visa required

Beneficios

  • Beneficios de acuerdo a la LFT
  • seguro de gastos médicos

Número de vacantes 2

Área Ventas/Comercial

Contrato Permanente

Modalidad Híbrido

Turno Diurno

Jornada Tiempo Completo

Horario

  • Tiempo completo
  • Lunes a viernes

Salario mensual neto $22,000 - $23,000 MXN

Estudios Carrera sin título

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar Si