Sales Team Leader

hace 2 semanas


Villa la Cima Jal, México Helpware A tiempo completo

What you'll do:

  • Lead, coach, and motivate a team of SDRs to consistently meet KPIs and metrics
  • Monitor performance (NPS, CSAT, FCR, adherence, attrition) and implement improvement plans
  • Support daily operations, handle escalations, and assist with customer and employee issues
  • Provide ongoing feedback, performance reviews, and development through coaching and QA
  • Ensure compliance with company policies and operational standards

What we're looking for:

  • 2+ years of experience as a Team Lead in a contact center environment
  • C1+ English level
  • Sales and customer service experience (inbound & outbound)
  • Strong leadership, coaching, and communication skills
  • Must live in Guadalajara's Metropolitan Zone

What we offer:

  • $25,000 MXN gross salary
  • Food vouchers
  • Major medical insurance
  • All law benefits

Ready to take the next step in your leadership career? Apply now and grow with Helpware

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 al mes

Beneficios:

  • Descuentos y precios preferenciales
  • Programa de referidos
  • Seguro de gastos médicos mayores
  • Trabajo desde casa

Pregunta(s) de postulación:

  • Vives Actualmente en la Zona Metropolitana de Guadalajara?

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 45110, Villa la Cima, Jal.


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