Customer Service Working Team Leader

**Position Overview**:As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.**Primary Responsibilities**:- Check to ensure that appropriate changes were made to resolve customers' problems.- Keep records of customer...

**About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

What you'll do:Lead, coach, and motivate a team of SDRs to consistently meet KPIs and metricsMonitor performance (NPS, CSAT, FCR, adherence, attrition) and implement improvement plansSupport daily operations, handle escalations, and assist with customer and employee issuesProvide ongoing feedback, performance reviews, and development through coaching and...

**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

We are looking for new members to join our amazing team in cd. Obregon. Bilingual Problem solving skills Multitasking Positive attitude Clear communication skills Long term expectations Good tone of voice Empathetic Excellent customer service Previous bilingual customer service experience is a plus. Tipo de puesto: Tiempo completo Sueldo: $15,000.00 -...

_ **Part-Time Customer Support Representative**_ **Work 20 hours per week and Earn $9,600 MXN base salary + Bonuses!** Looking for flexibility and stability? Join our Customer Support team! You’ll start training onsite and then transition to **working from home** once you’re fully trained. **We offer**: - **$9,600 MXN gross monthly salary**: -...

_**Part-Time Customer Support Representative**_ **Work 20 hours per week and Earn $9,600 MXN base salary + Bonuses!** Looking for flexibility and stability? Join our Customer Support team! You’ll start training onsite and then transition to **working from home** once you’re fully trained. **We offer**: - **$9,600 MXN gross monthly salary**: -...

About the positionAre you passionate about delivering outstanding, personalized experiences and creating unforgettablemoments for fans around the world? StubHub International is expanding our Customer Experience Teamin Mexico, and we're looking for an experienced sales-oriented professional ready to go above and beyondto develop our fan base with...

**Primary Responsibilities**: - Maintain constant communication with our Customer Service Manager to identify customer pain points. - Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience. **Qualifications**: - **To live within Guadalajara's Metropolitan Zone**: - C1 in written and verbal...

Key Responsibilities:- Lead and manage the customer service team, providing training, support, and performance feedback.- Develop, implement, and continuously improve customer service policies and procedures.- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.- Monitor and analyze customer service metrics and KPIs...