Technology Country Manager

The Technology Country Manager is the first contact point for business leaders and their areas in any matter concerning Technology processes, including new products, projects, support, etc.  This role aligns all the different Tech areas with business for delivering solutions and proposals regarding to any concern the business areas may have. As a Tech Country Manager is expected to lead activities directly on projects executed locally in the country. The Tech Country Manager gets to face a lot of exposure with business and Global IT leaders, getting to show results and insight IT area.  In this role, you will also connect with an exciting global team, to exchange knowledge and best practices from other countries.

• Tech Leader: Serve Business Users as first point of contact for all new Tech initiatives, changes, and implementations, promoting use of Agile methodologies in the organization.
• Initiative Mapping: Analyze and document new Tech-related initiatives proposed by business units, ensuring clarity of scope, objectives, and alignment with strategic goals. 
• Feasibility Evaluation: Assess technical and operational feasibility of proposed initiatives, including risk, cost, and resource implications.
• Process Optimization: Identify and recommend improvements to existing processes using GM Financial framework and best practices.
• Local Implementations: Lead Tech implementations in GMF Mexico business, such as integration with local vendors and systems.
• Tech Governance: Coordinate governance with local business areas and external providers to complete RFI process.
• Cross-Team Coordination: Collaborate with Tech infrastructure, applications, security, and support teams to track progress and resolve implementation roadblocks.
• Documentation & Reporting: Maintain comprehensive documentation of processes, decisions, and implementation status. Provide regular updates to leadership.
• Compliance & Standards: Ensure all initiatives comply with internal Tech governance, Cybersecurity, and compliance standards.
• MBR Sessions: Lead MBR sessions and produces summary reports for all local SME.
• Tech Metrics & SLAs: Produce recurrent report with relevant metrics of incidents that affect business operations. Track Tech and business-related KPIs, identify deviations, and coordinate with relevant teams to define and follow up on remediation plans.

• Bachelor's degree in Information Technology, Systems Engineering, or related field.
• 5+ years of experience in business analysis, process improvement, or project coordination.
• Strong understanding of Technology systems, enterprise architecture, and process modeling tools (e.g., BPMS, Visio).
• Working knowledge of DevOps practices, including CI/CD pipelines, version control, and collaboration between development and operations teams.
• Familiarity with Agile methodologies, such as Scrum or Kanban, including sprint planning, backlog grooming, and iterative delivery.
• Experience with KPI tracking and performance dashboards is a plus.
• Excellent communication, analytical, and problem-solving skills.
• Experience working in cross-functional teams and agile environments is a plus.
• Familiarity with GMF internal frameworks and tools is highly desirable

At GM Financial we want you to be the most authentic version of yourself.  We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours. Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.
 

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