People & Culture Consultant

As a People & Culture Consultant, you will be supporting U.S.-based employees from Mexico City, providing high-quality HR assistance and customer service. This role is ideal for someone with strong Spanish & English communication skills, a passion for helping others, and a detail-oriented mindset.

What you will work on

• Respond to HR, payroll, policy, benefits, and employee data inquiries from U.S.-based employees and managers.
• Handle inbound requests via phone, email, chat, and HR platforms such as ServiceNow and Workday.
• Perform employee data transactions and updates in Workday and other systems.
• Troubleshoot payroll issues, time-off inquiries, employment verifications, direct deposit setups, and tax document re-issues.
• Support employees in using self-service tools and HR technology platforms.
• Maintain accurate and complete case notes in alignment with audit and company standards.
• Educate employees on self-service resources to promote independence.
• Ensure confidentiality and proper handling of sensitive employee data.
• Escalate complex cases to Tier 2 support or other departments as needed.
• Perform administrative tasks such as data reviews, correspondence, filing, and records management.
• Contribute to departmental projects and continuous improvement initiatives.

What you will bring

• Experience in HR administration or a related field, ideally within a global HR Service Center.
• Fluent in Spanish & English (oral and written) is essential.
• Familiarity with Workday, ServiceNow, or similar HR/payroll and case management tools preferred. Proficiency in Outlook, Excel, Word, and PowerPoint.
• Exceptional communication and interpersonal skills, with the ability to convey complex information clearly and professionally.
• Strong problem-solving, time management, and prioritization skills. High attention to detail and ability to manage high-volume tasks in a fast-paced environment.
• Proven ability to build trust and collaborate effectively across teams.

What you can expect

• This is a project-based role expected to last 6–9 months or longer. The first month will require full onsite presence (5 days/week) for onboarding and training, followed by a hybrid schedule (3 days onsite, 2 days remote). The office is based in
  Lomas de Chapultepec Ciudad de México Mexico.
• Pay Range: 
  MXN $45,000–$50,000

What we do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.