Manager, Sales Development

Zendesk is looking for a Business Development Manager that will develop, train and hire a highly driven and enthusiastic team of outbound opportunity generation professionals. Your team's mission is to apply pipeline generation skills to identify and acquire new prospects in companies across the Hispanic Latin America market, to ultimately help grow and develop our Zendesk footprint.

The ideal candidate for this role has proven experience in managing, building and inspiring a team to achieve individual, team and organizational quotas.

This is a hands-on leadership role that requires excellent business skills, processes and metrics to build and execute outbound prospecting. This person will partner with cross-functional teams (including operations, marketing, and sales), with the primary objective of enabling Zendesk to scale across the region.

This is a full-time role and will be located in Mexico City but responsible for the entire region.

• Hire, train and manage a team whose role consists of prospecting, pipeline building and opportunity identification

• Develop the sales, product and industry skills of each team member

• Motivate team members through creative incentives

• Develop team into sales-ready candidates for future Account Executive positions

• Regularly report on Team/Individual Results - Lead Quantity, Quality and Revenue

• Work closely with Marketing on defining Campaign follow-up and reporting

• Work closely with Sales Managers and Reps to ensure Opportunity Quality/Quantity and proper follow-up

• Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity

• Proficient in and Zendesk

• Superior time management and communication skills

• Great working knowledge of features and limitations

• Experience managing and improving Sales Development KPIs

• Managing individual and management expectations (Managing Up)

• 5+ years in Software sales, preferably in SaaS/Customer Support/Sales/CRM software

• Consistent track record of 100%+ of quota achievement as individual contributor (hunter)

• 2+ years of management experience, with a proven track record of building a great working environment

• Outstanding communication, organizational and time management skills

• Experience working in a multicultural environment

• Experience working in a high - growth environment

• Fluent in Portuguese and English (Spanish is desired).

Where We Work

Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.