SSL Experience Manager

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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If you are passionate about business, data, and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaking LatAm (SSL) as an SSL Experience Manager. We develop data analysis, business insights and product initiatives to improve the user's experience while using DiDi's ride hailing services. Be prepared for a hectic, fast-paced, and challenging environment.

DiDi's Safety & Quality team shapes how passengers and drivers perceive safety across our platform. We work at the intersection of data, product, operations, communications, and policy to build trust at scale.

As SSL Experience Manager, you will shape how millions of users perceive safety on one of the largest mobility platforms in Latin America, and lead Safety Experience and Perception across 9 countries. This is a hybrid role combining strategy, product development, and narrative leadership. You will own regional direction, work closely with global Product teams (including China), and shape how safety is communicated to users and stakeholders.

• Leading the Safety Experience & Perception strategy for SSL, translating vision into clear priorities and OKRs.
• Partnering with Product teams to define safety-related product needs, requirements, and experiments.
• Supporting the development, testing, and rollout of safety product features, ensuring regional needs are reflected in global solutions.
• Owning the regional safety narrative, working closely with Marketing to shape clear, credible, and user-facing messaging.
• Driving complex cross-functional initiatives end-to-end, aligning with Product, Operations, Legal, External Affairs, and others.
• Using data and insights to identify gaps, prioritize initiatives, and measure impact.
• Acting as a trusted partner to senior stakeholders and representing Safety Experience in regional and global forums.

• 6+ years of experience in Product Ops, Product Strategy, Experience, Communications, or Marketing roles in tech or high-growth environments.
• Hands-on experience working with Product teams to define requirements, influence roadmaps, or support feature development.
• Experience shaping narratives or messaging for complex topics (e.g., safety, trust, risk, or user experience).
• Strong analytical and strategic thinking skills.
• Excellent communication skills in English and Spanish.
• Comfort operating in ambiguous, and fast-changing environments.
• People or pod leadership experience is a plus.
• MBA or Master's degree in Business, Strategy, Marketing, or a related field is a plus.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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