Infrastructure Support Specialist

hace 20 horas

Ciudad de México, Ciudad de México Wipro A tiempo completo

Job description:

Job Description

About the Project:

The current project focuses on operational excellence and infrastructure readiness across global Technology Centers sites. Key objectives include:

  • Infrastructure Foundations:
    Managing network and compute hardware, implementing resilience and redundancy, and ensuring compliance with standards.
  • Experience Environments:
    Deploying and maintaining demo environments, content management systems, and ensuring readiness for customer engagements.
  • Azure Identity & Access Management:
    Administering local Azure resources, hybrid cloud environments, and cost reporting.
  • Audio-Visual Systems
    : Providing first-line AV support, coordinating repairs, and enabling high-quality event experiences.
  • Events & Engagements:
    Supporting presenters and attendees, coordinating technical setups, and ensuring smooth execution of customer sessions.
  • Supplier Coordination & Asset Lifecycle:
    Managing vendor relationships, technology upgrades, and recycling processes.

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Responsibilities
:

  • Acting as Point of Contact for local escalations, driving resolution and stakeholder communication.
  • Managing on-site infrastructure (network, compute, AV systems) and supporting operational processes.
  • Overseeing demo environments, inventory, and technical readiness for engagements.
  • Providing Azure administration, AV triage, and event support.
  • Collaborating with internal teams and external vendors to maintain service quality.
  • Driving continuous improvement in technology, processes, and customer experience.

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Deliver

NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines

Multiple cases of red time 

Zero customer escalation

Client appreciation emails͏ ͏

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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