Field Service Coordinator

DescriptionAbout GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world's challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world's energy infrastructure to provide more reliable and affordable energy.Job SummaryThe Field Service Coordinator organizes mobilization and demobilization of NAM craft employees. This includes booking travel, ensuring employees have the needed training & certifications, and keeping track of standard documents. The FSC also reconciles project travel costs.Essential Duties & Responsibilities:Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sitesManage and coordinate with craft employees all the logistics details related with mobs and de-mobsPlace and follow up vendor quotes requests and requisitions and ensure on time Open PO ClosureCodify and upload invoices related to T&L expenses for mobilizations, office services, and insurances non-billable to customers to ensure proper payment to suppliersInitiate requests and follow up on information in the GE Travel Advisory System (TAS) for craft employeesCoordinate mobilizations and demobilizations of field employees related to conferences, trainings, and work-out eventsCoordinate T&L logistics associated to kick off meetings, work-outs as per SM guidanceArrange ground transportation for field employees during outages; ground transportation should follow outage security plan and T&L guidelineSupport contingent Craft Employees with Concur reimbursementsCoordinate the delivery of EPP, credit cards, IT equipment and Immigration/legal documents to field employees from office to employee locationResponsible of follow up on documentation including medical appointments, immigrations, and government clearances before site access for field employeesSupport field employees with filling and submitting formats or applications for visas or work permitsLead and coordinate the daily calls to track the documentation status of the team to be mobilizedTracking and updating standard documentation for all field employeesTracking documents of every employee assigned to that maintenanceOwnership for documentation database (not yet deployed in NAM -> deployment coming in H2 2021)Coordinates Third-party vendors Document Delivery of for review and site accessSupport craft employees with cash payments of visas or work permitsSupport resource managers with onboarding of craft employees, for example systems trainingSupport resource managers with other clarifications to craft employees as neededOccasional support to Field Engineers as per specific request from resource manager and / or special events as designatedAbility and willingness to work holidays, weekends and overtime as requiredMinimal travel requiredMay be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.Required Qualifications & Experience:HS Diploma, or equivalent2+ years relevant work experience in field operations, customer service or office administration role desired.English proficiency requiredDesired Characteristics:Bachelor's degree preferred. Related degree considered in lieu of experienceGood customer service and interpersonal skillsGood communication, time management and organizational skillsAbility to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the SupervisorDemonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamworkIntermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law